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Warranty:
The articles offered in our online store are endorsed by important commercial firms and meet the same quality and guarantee requirements as the products offered for sale in our establishments. Offering the highest quality and the best guarantee is our best commitment to our customers.
In accordance with current regulations on consumer goods guarantees, our products are guaranteed from the date of the purchase invoice, although during the first six months the defect that the product may present is presumed to originate from the factory, Unless proven otherwise, the consumer must demonstrate that it is an original factory defect.
Zapatosdebaile.com will process the 3 years guarantee with the technical service of the brand of the product.
Once the article has been analyzed by the technical service, the following situations may occur:
* That the technical service fix the product and be returned to the customer.
* Have the technical service exchange the item for a new one. In this case, the same item will ALWAYS be returned (except for lack of stock).
* That the technical service determines that the product does not have a manufacturing fault and that the change or repair does not proceed. In this case, the original product will be returned to the customer.
Returns & Exchanges:
The customer may change any item that he does not like or does not fit him as long as he meets the following conditions:
The customer has a period of 14 calendar days, from the date of receipt of the merchandise, to return a product. The essential requirements to carry out the return are:
* That the product is new, without signs of use, with the original box and labels properly wrapped.
* That the product has not been tampered with.
* Have the invoice or purchase receipt.
If the product meets the above conditions, the customer may change the item for any other size or for another model that we have in stock, the costs of returning the product will be borne by the customer, as well as customs charges, if any.
To return an item, you must notify us and send us an e-mail in advance to: joseluis@robertogarrudo.com indicating the subject RETURN and detailing in the mail your purchase information including the name, telephone number and order reference or ticket. Once the article is received, we will be able to contact you as soon as possible indicating the way to proceed, the shipping costs generated for the subsequent shipment of the changed article and the method of payment.
VERY IMPORTANT:
You must include inside the box a note indicating the full name of the person who made the order, address, telephone, e-mail and model and size you want with a copy of the purchase receipt or order reference to identify the yourself and process the exchange or return of your order as soon as possible, thus reducing the waiting time during the entire process.
You will have to deliver the items to the following shipping address:
ROBERTO GARRUDO
C / Córdoba, 9
41004 Seville
Spain
Telephone: +34 954218419
How to send the package:
You have to send us the items by the means of transport that you consider appropriate or more convenient for you, normally we advise that they be sent by (Postal Service) because the costs are cheaper for the customer.
In international shipments and in the event that the package is retained by customs, it is the customer who will be responsible for paying the expenses, taxes or import duties, if any, as well as any additional amount due to the processing or customs clearance, The COMPANY does not have any control over these amounts since Customs policies vary significantly from one country to another, for more information consult the corresponding customs office.
Once the item (s) have been received at our facilities and after checking them, we will contact you by email or phone to agree on how to pay the return shipping costs, if applicable, and then proceed with the Shipping.
The return of erroneous shipments or defective products will be accepted, and our company will be responsible for the shipping costs as long as the customer communicates this circumstance within 14 days from the date of receipt of the shipment.
Conditions for the refund of the amount:
You will have to deliver the items to the following shipping address:
ROBERTO GARRUDO
C / Córdoba, 9
41004 Seville
Spain
Telephone: +34 954218419
Shipments from Spain and Portugal (Peninsula):
You have to send it to us by the means of transport that you consider appropriate or is more convenient for you, normally we recommend that they be sent by (Postal Service) because the costs are cheaper for the customer.
Once the items have been received at our facilities and after checking them, we will refund the amount paid by the same means of payment that you used at the time of the order, in the event that the purchase has been cash on delivery you have us To indicate in a note inside the box a bank account number to make the refund of the amount by bank transfer.
International Shipping, Canary Islands, Ceuta and Melilla:
You have to send it to us by the means of transport that you consider appropriate or is more convenient for you, normally we recommend that they be sent by (Postal Service) because the costs are cheaper for the customer.
Once the items have been received at our facilities and after checking them, we will refund the amount paid by the same means of payment that you used at the time of order.
In the event that the package is retained by customs, it is the customer who will be responsible for paying the expenses, taxes or import duties, if any, as well as any additional amount due to customs clearance, THE COMPANY has no control on these amounts since Customs policies vary significantly from one country to another, for more information check with the corresponding customs office.
VERY IMPORTANT: You must include inside the box a note indicating your name, address, telephone, e-mail, copy of the purchase receipt or order reference in order to identify it and process the refund of the amount as soon as possible, thus reducing the waiting time throughout the process.