Delivery Information

DELIVERY INFORMATION

ZAPATOS DE BAILE FLAMENCO has established a delivery and distribution system for every product within the website. You can contact with us through: 

   • Fulfilling  the  form

   • E-mail to  joseluis@robertogarrudo.com

   • Phone call to  954 21 84 19 or 646 24 35 01

COST OF DELIVERY

Delivery costs depend on the volumetric weight for each delivery. Volumetric weight is the amount of space occupied by the delivery within our transport vehicles. The volumetric weitght formula depends on the chosen company and transport vehicles availables for each delivery.

The carriers in charge are MRW, DHL, FedEx and postal couriers that use the following formula:

Large*Height*Width/5000

In case that volumetric weight is lower than real weight, we will always use the real weight.

Our products contain every necessary information in order to calculate the rigth delivery cost.

Free Shipping

Zapatosdebaileflamenco.com has established free delivery costs for every delivery made within Spain (Pensinsula) and Portugal above 90€.

Spain (Peninsula) and Portugal

Canary Islands, Ceuta and Melilla

Subject to DUA tax expenses paid by the client. Essential DNI.

Balearic Islands

Europe Zone 1

Only available in Gemany, Austria, Belgium, France, Holand, Italy, Luxemburg and United Kingdom.

(Shipments to the United Kingdom will have an increase on the rate)

Rest of Europe 

USA and Canadá 

Australia and New Zealand 

Other countries

Other countries and remote destinations 

Customs Information.

For deliveries to countries outside the European Union, the USER is obliged to pay import taxes, as well as any additional amount due to customs clearance, THE COMPANY does not have any control over these amounts since Customs policies vary significantly from one country to another so that, for more information, please consult the corresponding customs office.

DELIVERY TIMEFRAMES

* SPAIN and PORTUGAL (Except Canarias, Baleares, Ceuta, Melilla, the Azores and Madeira)

Generally, orders for delivery on the Spanish mainland will be performed within a period of 24/48 hours whenever the product is in stock in our store and always referring to working days. 

Should the case arise in which an extraordinary situation meant the delay in shipping of an order, we will contact you personally.

Shipments are made by national transport agency.

MRW

* SPAIN (the Canary Islands, Ceuta and Melilla)

Orders for the Canary Islands will take between 3 and 10 days approximately from reception of payment and whenever the product is in stock in our store. Customs duty is not normally included in the cost, if the order contains just one or two items it is unusual for the order to be retained at Customs, for larger orders, you must take into account the delivery period may depend on Customs. Deliveries will be made by the State Postal Agency.

Orders for Ceuta and Melilla will take between 3 and 10 approximately from reception of payment and whenever the product is in stock in our store. Customs duty is not normally included in the cost, if the order contains just one or two items it is unusual for the order to be retained at Customs, for larger orders, you must take into account the delivery period may depend on Customs. 

Deliveries will be made by the State Postal Agency. 

*SPAIN (the Balearic Islands)

Between 1 and 2 working days from reception of payment and whenever the product is in stock in our store.

Deliveries will be made by the State Postal Agency. 

* EUROPE (REGION 1) Germany, Austria, Belgium, France, Holland, Italy, Luxembourg and the United Kingdom.

Between 2 and 5 working days from reception of payment and whenever the product is in stock in our store.

Shipments are made by the DHL or FedEx transport agency.

* REST OF EUROPE.

Depending on the country, between 2 and 7 working days from reception of payment and whenever the product is in stock in our store.

Shipments are made by DHL or Correos International (depending on the area).

* UNITED STATES and CANADA

Between 3 and 5 working days from reception of payment and whenever the product is in stock in our store.

Shipments are made by the DHL or FedEx transport agency.

* AUSTRALIA AND NEW ZEALAND

Depending on the country and the DHL or International Post service, as a general rule between 3 and 15 days approximately from the date of payment and as long as the product is in stock in our store. Shipments are made by the transport agency DHL or Correos Postal Internacional (depending on the area).

* OTHER COUNTRIES (Africa, America, Asia and Oceania)

Depending on the country and the International Mail service offered, normally, between 3 and 20 days approximately from reception of payment and whenever the product is in stock in our store.

Shipments are made by DHL or International Post Office (depending on the area).

zapatosdebaile.com, will do everything within its powers to ship orders as swiftly as possible. Products are not shipped on weekends or public holidays, and for this reason, if you place an order on Saturday, Sunday or on a public holiday, it will be handled on the subsequent working day after said order was placed.

IMPORTANT NOTE: Should you choose to make payment via bank deposit or transfer, the order will not be considered as placed until the financial department receives confirmation from the bank of the deposit or transfer.

REFUNDS

The client may exchange any article not to their liking or that does not fit them whenever the following conditions are fulfilled:

The client has a period of 15 calendar days from the date of reception of the goods to return a product. The essential requirements to be able to carry out a refund are:

* That the product is new, without signs of use, with the box and original labels duly wrapped.

* That the product has not been tampered with. 

* The original invoice or receipt of purchase.

If the product meets the above conditions the customer can change the item for any other size or another model that we have in stock, the costs of returning the product will be borne by the customer, as well as customs charges if any.

You will have to send the product to the following address:

ROBERTO GARRUDO 

ZAPATOS DE BAILE  

C/ Córdoba, 9 

41004 Seville 

Spain

Telephone: 0034 954218419

Once the product has been received in our store, and following the verification of the state of the same, the article will then be refunded. Refunds will be admitted for erroneous shipments, with our company bearing the shipping costs whenever the customer notifies us of this within a period of 10 days from the date of reception of the shipment.

To carry out the refund of a garment, you must inform us and send us an e-mail beforehand to: joseluis@robertogarrudo.com indicating in the subject matter REFUND and providing in the email your purchase details including your name, telephone number or order reference number, etc. 

Once the product has been received, we shall inform you as swiftly as possible as the most suitable manner of performing said refund, the means of and shipping costs accrued for the subsequent shipping of the same.

VERY IMPORTANT: You must include inside the box a note indicating the size and model you want, your name, address, telephone number, copy of the purchase receipt, number or reference of the order in order to identify it and process the change of your order as soon as possible, thus reducing the waiting time during the entire process.