The customer may exchange any article not to their liking or those that are ill-fitting whenever they fulfil the following conditions:
The customer has a period of 15 calendar days, from the date that they receive the merchandise, to return a product. The essential requirements for a refund to be made are:
* That the product is new, with no signs of usage, with the original box and labelling.
* That the product has not been tampered with.
* Still having the purchase invoice or receipt.
Should the product fulfil the abovementioned conditions customer will be able to exchange to garment or footwear for another size or model that we have in stock, refund expenses for the product will be borne by the customer, who will have to return the product/s to us at the following address:
C/ Córdoba, 9
Telephone: 0034 954218419
Once the product has been received in our store, and following the verification of the state of the same, the article will then be refunded. Refunds will be admitted for erroneous shipments, with our company bearing the shipping costs whenever the customer notifies us of this within a period of 10 days from the date of reception of the shipment.
To carry out the refund of a garment, you must inform us and send us an e-mail beforehand to: firstname.lastname@example.org indicating in the subject matter REFUND and providing in the email your purchase details including your name, telephone number or order reference number, etc.
Once the product has been received, we shall inform you as swiftly as possible as the most suitable manner of performing said refund, the means of and shipping costs accrued for the subsequent shipping of the same.